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Terms & Conditions

RETURN POLICY

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Sunny Isle purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

  • * Returns must be made within 30 days of your receipt date for a refund.
  • * Merchandise must be in its original, unopened, and unused condition.
  • * We regret that we do not refund original shipping costs with the return.
  • * Please mail your jamaicanblackcastoroil.com return to:

JBC Distributors Inc.
Attn: Returns/Exchanges Dept
12251 SW 128th Ct
Unit 105
Miami Fl, 33186

  • * You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy). 
  • * Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • * All returns will be credited to the original payment method used at the time of purchase.
  • * Returns will be processed within 1-2 weeks of our office receiving your item.
  • * Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • * Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on www.jamaicanblackcastoroil.com may be accepted for a return. Items purchased from another retailer cannot be returned or exchanged at retailers that sell any Sunny Isle products.

Please contact customer service with any questions by email at info@jamaicanblackcastoroil.com or by phone at 866-492-2599

Please Note: Empty containers cannot be accepted for refund.

EXCHANGE POLICY

  • * We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below. 
  • * We accept exchanges on items purchased on www.jamaicanblackcastoroil.com only up to 30 days after the original purchase. 
  • * Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange. 
  • * If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
  • * You will be responsible for the return shipping & handling charges, which will not be refunded. 
  • * Ship your exchange to us via a pre-paid package:

JBC Distributors Inc.
Attn: Returns/Exchanges Dept
12251 SW 128th Ct
Unit 105
Miami Fl, 33186

Please contact customer service with any questions by email at info@jamaicanblackcastoroil.com or by phone at 866-492-2599

Please Note: Empty containers cannot be accepted for exchange.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days. Please contact customer service with any questions by email at info@jamaicanblackcastoroil.com or by phone at 866-492-2599

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